Sales Policy    |    Shipping    |    Return Policy

We value your business and we treat all our customers as part of our growing family.  Wheelplususa.com is dedicated in providing the highest possible level of customer service.  We strive to make sure that customers are completely satisfied with their purchase.

Please feel free to call us at 562-862-8001 or e-mail us at info@wheelplususa.com for any concerns, issues or inquiry concerning our products and service. Our service hours are from Mondays to Fridays at 9:00 AM to 6:00 PM and on Saturdays at 9:00 AM to 1:00 PM pacific standard time (PST). Thank you for visiting us!

Sales Policy
Wheelplususa.com accepts the following payment methods via our secure checkout system:
  • Paypal
  • Visa, Master, American Express and Discover Credit/Debit cards

All Paypal payments must be shipped to the CONFIRMED Paypal shipping address provided with your payment. For Credit/Debit Card payments, we will only ship to the billing address associated with your Credit/Debit Card billing statements. Please be informed that our insurance company will not protect us from any loss or damages incurred while in transit if the package is not shipped to a confirmed/verifiable physical addresses. Contact us for further inquiry concerning other acceptable payment methods.

By law we are required to collect sales tax for items shipped to addresses in California. CA Sales Tax is 9.75% of total sale excluding shipping/handling charges.

Our client's privacy is very important. We guarantee that NO information collected by us will be distributed.

Lip size may vary depending on the size of the wheel.
All wheels are custom made for each customer and are therefore Non-Cancelable and Non-Returnable.
Wheel orders cannot be cancelled after the manufacturing process has begun (usually 24 to 48 hours after order is placed)
 
Shipping

Domestic Shipping

Wheelplususa.com will ship anywhere in the Continental US (48 states) via UPS, FedEx or USPS courier services. For a shipping quote, please give us a call at 562-862-8001 for assistance. All shipping rates that will be quoted are inclusive of shipping insurance.

Canadian & International Shipping

Our company also ships worldwide via UPS or FedEx courier services only. You can call us direct at +1-562-862-8001 or e-mail us at info@wheelplususa.com for shipping rates to the country of destination. Wheelplususa.com is not responsible for any duties/taxes that will be charged by your local Bureau of Customs. We are not aware of how much your local bureau will be charging you for the duties/taxes. Kindly get in-touch with them for estimates.

Orders are typically shipped within 2-3 business days (excluding holidays and weekends) after checkout is completed AND payment is cleared in our account. Necessary tracking information will be emailed directly to the email address associated with your order. Customers can use the link provided in their email to track the progress of their shipment and the estimated delivery date. Please be informed that Wheelplususa.com will not be responsible for any shipping transit delays. The shipping carrier controls shipping transit times.


<Business days in transit from:  LOS ANGELES, CA 90021>
 
Return Policy

All wheels and tires sold by Wheelplususa.com are guaranteed to be brand new and never been used.  All returns or exchange will be accepted if the following conditions are satisfied:

CUSTOMER IS RESPONSIBLE FOR ANY RETURN IN NEW RE-SALABLE CONDITION.

  • A return authorization no. (RA#) is required prior to sending the item back.
  • Item must be returned in it's original packaging.
  • The buyer is responsible for any cost including insurance that is associated with return shipping.
  • Shipping/Handling is not refundable.
  • A 25% minimum restocking fee of the purchase amount will be charged.
  • All returns/exchange must be within 3 days from item receipt.
  • IF THERE IS A PROBLEM, DO NOT MOUNT THE WHEELS!

 

Please give us a call at 562-388-0752 or e-mail us at info@wheelplususa.com for any assistance on your returns/exchanges.

 
Payment Processing